At Omybuds, customer satisfaction is important to us. Due to Canadian cannabis regulations and the nature of cannabis products, all sales are generally considered final. However, we understand that issues may occasionally arise, and we are committed to resolving legitimate concerns fairly and professionally.
Customers may qualify for a return, exchange, store credit, or refund under the following circumstances:
To be eligible for review, customers must contact Omybuds within 24 hours of receiving their order.
Omybuds offers exchanges for cannabis flower products under approved circumstances. A return processing fee of $10 CAD per order will apply.
For all other eligible products:
All exchange requests are reviewed individually and require prior approval from our support team.
For health, safety, and regulatory reasons, Omybuds cannot accept returns or exchanges for:
Any return or exchange request submitted without prior authorization may be declined.
If your order arrives damaged, incomplete, or incorrect, please contact our support team as soon as possible and include the following information:
Each case is reviewed individually. If approved, Omybuds may provide a replacement product, store credit, partial refund, or full refund depending on the nature of the issue.
Approved refunds are typically issued to the original payment method whenever possible. In certain situations, store credit or a replacement may be offered instead.
Please allow 3–10 business days for refund processing, depending on your financial institution or payment provider.
For questions regarding returns, exchanges, refunds, or delivery concerns, please contact us:
Email: [email protected]
Website: Omybuds.com
Our support team will make every reasonable effort to resolve concerns in a timely, fair, and professional manner.
